Dear Fancy-Pants Restaurant Owner,
I recently dined at Fancy-Pants Restaurant with two friends and feel compelled to share our experience with you. I was looking forward to sampling the best of Toronto at your Fancy Pants Restaurant Location, but unfortunately, not even our most basic expectations were met.
[I decided to get a second mortgage and have dinner at your crazy-expensive restaurant so I could see what all the fuss is about. Judging from the braggy wall photos, Oprah and her Hollywood friends seem to love it. I'm now thinking you accosted them at a Starbucks or Whole Foods to snap those pictures.]
From the moment we arrived, your employees were incredibly rude and condescending. The hostess appeared to be greatly inconvenienced when taking our coats and she proceeded to seat us at the most remote table in the farthest corner of the near-empty restaurant.
[Listen, I can bring out my inner bitch with the best of them; however, this cranky cow took the cake. She made Mad Men's Betty Draper look like Betty White.]
Our waiter was not much better: his overall demeanour—sneering at our questions, rushing us through our courses and apparent relief when we left—was that of someone wishing he (or rather, we) were somewhere else.
[Oh, to be a douche-nugget aspiring actor in Da Big Smoke. Speaking of smoke, we kept waiting for him to offer us a spliff.]
While my meal was excellent, my friend’s rice pasta verged from al dente to crunchy. Instead of ordering a new dish, she waited for our server to enquire about her meal to inform him of her discontent. He never did.
[You think I'm cranky when I don't eat? My friend would have written you a note so bitter as to render you speechless, but I think she ate her pen. FYI, it tasted better than the pasta.]
I was ready to chalk up his contemptuous service to having a bad day until witnessing his transformation when dealing with other guests. In particular, two ladies at the table beside us had our waiter and another employee doting on them throughout their meal while we were virtually ignored. Such blatant and clumsy genuflecting was not only excessive, but also quite embarrassing to witness.
[These lucky bitches were given complimentary cocktails and wine pairings with each elaborate course. It was at this point that I contemplated setting my hair on fire so as to draw attention to our empty wine glasses, but Douche Nugget and his cohort were too busy wedging their hipster-doofus craniums up the other diners' butts to have noticed.]
My companions were visiting from New York and are accustomed to a certain level of service when dining at a restaurant of Fancy Pants Restaurant’s reputed calibre (and frankly, so am I). They could not believe how deplorable your service was. With so many amazing culinary options in Toronto, I was extremely embarrassed and disappointed with our choice.
[We passed an awesome-smelling Shawarma place that would've not only hit the spot, but also left us enough cash for a spa day. On Rodeo Drive.]
I sincerely hope that you will encourage your staff to make more of an effort to ensure that all customers receive an extraordinary dining experience. My meal was wonderful and if we had been treated with a modicum of respect and graciousness, I would have left confident of my return to Fancy Pants Restaurant. As it is, I now feel obligated to warn people of our unsatisfying experience.
[You were like the gorgeous jock in grade twelve who I finally got to make out with, only to realize he kissed like an epileptic St. Bernard. #epicdiningfail]
Best regards,
[You suck,]
Lori Dyan
[I'm still hungry]

This place is like the nerdy drama geek you should've made out with who grew up to be Ryan Gosling (or Reynolds, depending on your tastes).






I think you really should name the restaurant
I’m thinking about it…Oprah needs to know that they suck!
Funny! But I agree with Miloš.
We shall see – I’m seriously checking with a lawyer friend to make sure nobody can sue me
#paranoid
So funny! I think there is no excuse for bad service! No matter what. But understand that people have bad days sometimes.
I totally agree – I worked in retail for years so I know that customers can also be complete douche nuggets (fyi, that’s my new favourite term…can you tell?). What was so infuriating is that my friends and I felt the entire restaurant was conspiring to make us feel like crap (like, five employees total). It was actually funny because it seemed like something from Punk’d.
Please tell me you sent them a letter, and please let us know if they send a response. I am a great believer of letting people know how they did, both good and bad. I think if they do not respond in a favorable way that you should name the place and spare the rest of us.
I DID send a letter – THAT letter (minus the subtext)! I love sending feedback to people, but normally it’s positive (since you usually only hear about the negative), but when it’s negative, I get extra feisty
If they don’t respond with a comped dinner and an invitation back, I say you substitute the real name for fancy pants and send them the link. I’ll tweet the hell out of it. Because you know I am really influential in Toronto.
I will do that (seriously, I’m keeping it semi-anonymous in the hopes of a free meal for the Serb’s bday dinner…cuz the lucky bitches seemed to be having a great time…). Toronto awaits your powers of persuasion…
I couldn’t help wondering why the ladies besides you were getting such great treatment.
Was it Oprah and Betty White?
Seriously. What gives?
I dunno. But I need to dig out my beret and kilt and see if I still look enough like Monica Lewinsky to get a free piece of pie, at the very least…
Yes please name the restaurant! Unless you get a free dinner and then all bets are off.
The two ladies getting the great service were probably Douche Nugget’s ganja hook up. You should think about getting into that. I hear it’s very profitable. Seems to be working out well for Mary Louise Parker.
These chicks were way more classy than Douche Nugget (hee – I almost wrote douche nougat…sounds like a pervy chocolate bar).
I’m pretty sure you can name them. It’s only libel if it isn’t true. Also, I love “Douche Nugget”.
Isn’t it the best term EVER?!?!? My friend’s 15-year-old daughter totally gets credit – she’s my source for all things hip (i.e. apparently saying ‘hip’ is very ‘unhip’)
I am so nosy and need to know.
And also sad that we aren’t having dinner – I LOVE shwarma. YUM.
One day I’m gonna show up at your door with my I Love Suni collage and a big f’ing shwarma. #theend
Oh man, I hope you sent the letter (maybe without the subtext LOL) to them. They need to know they suck. And they need to know people WILL talk about them when they suck!
I DID send it and if felt SO good!
Damn – I would have been far worse, though. But I need to know where this was.
I’ve eaten only at a few true fancy-pants type restaurants in my lifetime . . . only once did I think the food was remotely worth it.
I know – the Serb and I tried a cheap(ish) Italian place near our house last night and it was the best food we’ve had in years! #inappropriatemoaning
Could you name the restaurant by making a riddle out of it? Not that I’d eat there being a thousand miles away but I’m dying to know!
Ohhh – there’s an idea. I’ll see if they contact me first
Kissed like an epileptic st. bernard – AWESOME. But rudeness from servers is just the worst – whether you’re at an expensive place or a cheap one. I hate it. But shawarma? Mmmm…that I love.
There’s been a development…stay tuned